Released on: March 26, 2008, 7:34 am

Press Release Author: PAN Communications

Industry: Software

Press Release Summary: SAP® User Experience Management by Knoa Will Help Customers
Simultaneously Enhance Application Experience and End-User Performance to Maximize
ROI from Deployments of SAP Applications

Press Release Body: NEW YORK, March 25, 2008-Knoa Software today announced that it
has signed a global agreement with SAP AG (NYSE:SAP) through which the company will
resell Knoa's Experience and Performance Manager. The solution - called SAP® User
Experience Management by Knoa - will help customers maximize the value derived from
their deployments of SAP applications by driving adoption, building end-user
proficiency, and ensuring the application is delivering an efficient and effective
end-user experience.

Available today, SAP User Experience Management (UEM) by Knoa breaks new ground by
giving customers a single software tool to simultaneously boost employee
productivity and optimize application performance, quality and usability - while
reducing software support costs.

"For the past two years, we have been remarketing the Knoa solution and have
achieved great success with global SAP customers who recognize that driving
end-user performance is critical to realizing ROI objectives for their SAP
implementations," said Nina Simosko, COO, SAP Global Education and Performance
Management. "With this expanded relationship, SAP will sell the product directly as
a solution extension. We are delighted to be teaming with the industry leader to
bring this important capability to our customers."

SAP UEM by Knoa monitors application execution from the perspective of the end user
and provides precise metrics about the user experience as well as measurements on
how effectively people execute the SAP application. Knoa delivers the most accurate
metrics possible on the performance of the application from the end-user
perspective, and an unprecedented level of visibility into the actual performance of
end users. Knoa's role-based console enables every function within an organization
to benefit from end-user performance metrics, all from the same universal user
monitoring agent.

It is often assumed the biggest challenge of ERP deployments is software complexity.
SAP UEM by Knoa addresses the issues that sometimes are forgotten in the discussion
of ERP implementations: the time it takes to get people to use a new system, to use
it properly, and to sustain that effective use throughout the deployed lifecycle of
the application.

"To gain the most significant business results from an ERP implementation, companies
need to pay sufficient attention to the training, change management and end-user
support which will drive the sought-after business performance improvements," said
Pat Phelan, Research Director, Gartner, Inc. "Companies need to consider the
deployment of tools and processes that give insight into real end-user experience
and actual performance to highlight problem areas where proactive measures can be
applied to drive maximum business success - at the time of implementation and
throughout the deployed life of the software application."

"CIOs and IT executives are under immense pressure to deliver results from their
company's investment in enterprise software applications," said Thad Eidman, CEO of
Knoa Software, Inc. "Knoa's solutions provide comprehensive, precise metrics about
application and end-user performance - from the only place that matters - the
end-user perspective. Armed with this insight, companies can effectively target
resources for maximum leverage and optimal return on investment."


About Knoa
Knoa® Software is leading the performance management industry with end-user
experience management solutions that reach beyond infrastructure and application
performance to monitor, measure and manage how end-users are utilizing the
application to optimize business process execution. Knoa customers not only know if
core enterprise applications are delivering an acceptable user experience, but also,
if application users are executing key processes effectively and efficiently - the
key to achieving business value and ROI. Knoa is headquartered in New York, NY.
For more information about Knoa, please visit www.knoa.com.

# # #

SAP and other SAP products and services mentioned herein as well as their respective
logos are trademarks or registered trademarks of SAP AG in Germany and in several
other countries all over the world.
All other product and service names mentioned herein are the trademarks of their
respective owners.


Any statements contained in this document that are not historical facts are
forward-looking statements as defined in the U.S. Private Securities Litigation
Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect,"
"forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and
similar expressions as they relate to SAP are intended to identify such
forward-looking statements. SAP undertakes no obligation to publicly update or
revise any forward-looking statements. All forward-looking statements are subject to
various risks and uncertainties that could cause actual results to differ materially
from expectations The factors that could affect SAP\'s future financial results are
discussed more fully in SAP\'s filings with the U.S. Securities and Exchange
Commission (\"SEC\"), including SAP\'s most recent Annual Report on Form 20-F filed
with the SEC. Readers are cautioned not to place undue reliance on these
forward-looking statements, which speak only as of their dates.



Web Site: http://knoa.com

Contact Details: Editorial Contacts:

Kim McCrossen
PAN Communications
978.474.1900
knoa@pancomm.com
Greg Izbicki
Knoa Software, Inc.
212-807-9608
Gizbicki@knoa.com